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Job Title: Customer Service Representative
Category:  Engineering (4447)
  • Serves as a direct contact for a given territory, channel or region but may also take on tasks outside of assigned area
  • Respond promptly to customer inquiries 
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle inquiries regarding pricing, product availability and complaints 
  • Process orders of all types
  • Process Warranty and Courtesy Replacement orders
  • Record customer calls and emails into our Customer Relationship Management  (CRM) system pertaining to inquiries, comments and complaints
  • Record details of actions taken
  • Communicate and coordinate with our Internal Sales Representatives (ISR)
  • Communicate directly with our Manufactures Rep Agencies
  • Support assigned Inside Sales Team members and assist/provide back up  in those efforts as a part of the function of this role
  • Other duties as required
  • Ability to work in a team environment as well as being a self-starter of improvement projects
  • Exceptional verbal and written communication skills
  • Exceptional troubleshooting skills
  • Must be able to communicate effectively, both verbally and in writing
  • Must have the ability to work well within a business environment and the ability to multitask 
  • HS Diploma required, some college preferred
  • Must be proficient in Microsoft Office Programs including Word, Excel and Power Point 
  • Experience in Business Management Software (i.e. SAP) is preferred but not required
  • Need to possess strong interpersonal skills and the ability to communicate effectively with internal and external business partners.  
  • Must work efficiently, independently with accuracy, maintain confidential information, exercise sound judgment, and make accurate and timely decisions. 
  • Have experience and the ability to multi-task and work independently in a fast paced environment, and have strong analytical and problem solving skills.  
Location  Rockwall , TX
Minimum Experience (yrs):  1+
Required Education:  Not Specified

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