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Job Title: Business Requirements Analyst
Category:  Telecommunications (334)
Position Title: Business Requirements Analyst

Location: Philadelphia, PA


-          Develop Business Processes and Requirements for new Business Voice Initiatives

  • Develop High-Level (“Level 0”) and Mid-Level (“Level 1”) and low level (“Level 2”) process flows for Service Fulfillment (Sales, Order Management, Delivery, Provisioning, Activation, Billing and Service Assurance (Care and Repair) for commercial products

  • Develop Business Requirements/User Stories for the launch of new products, features or capabilities.

  • Participate in Sprint Grooming and/or JAD Sessions to drive refinement and alignment of requirements.

  • Support the development of Usability and User Interface requirements and End User Content documentation


-          Engage Appropriate Stakeholders and Establish Alignment

  • Drive Alignment with Stakeholders on the business process and requirements to support the Sales, Service Delivery and Care of new products and features. 

  • Clearly identify Information-Provider stakeholders as well as from Decision-Maker stakeholders and engage with each appropriately.


-          Support standard Project/Program Management Processes

  • Assist the Business Services Program Manager to support Project Initiation Requests (“PIR”), creation of Business Scope and Approach (“BSA”) and change control process where needed


-          Leverage Existing Standard Templates, Tools and Processes

  • Leverage internal templates for standard deliverable creation

  • Create and maintain process flows in Visio

  • Schedule internal/external reviews & approvals for each deliverable


-          Conduct transition of knowledge & deliverables upon completion of scope of work and prior to roll off
-          At least 7 years of experience in a Telecom ((MSO, CLEC, IXC, RBOC, Supplier, etc.) environment focused on the development and/or implementation of Enterprise Voice Services

-          Experience with Commercial Voice Solutions and Numbering (e.g., Trunking, Hosted PBX, IP Centrex, etc.) is required

-          Business Requirements gathering and documentation experience a Must

-          Knowledge of Enterprise OSS/BSS architectures

-          Proficiency with Visio, PowerPoint, Word and Microsoft Project

-          Excellent written and oral communication skills

-          Familiarity with both Agile Software Development methodology a plus
Location  Philadelphia , PA
Minimum Experience (yrs):  7+
Required Education:  Bachelors Degree

Do you meet the criteria/qualifications of the position for which you are applying?  yes    no
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